I recently purchased a sofa and chaise from Capitol iron. It seemed logical to me at the time that i would have the option of a sofa and ottoman or a sofa with chaise. Turns out that this is not the case and I was not informed of this by the sales person at the time. A cushion for the ottoman was not included. I am now told that i did not purchase the ottoman configuration option. To add to the frustration that sales person is not longer employed there and Capitol Iron no longer deals with the company that made the sofa. No solution has been offered by Capitol Iron. I am stuck with a production different from what I was under the impression I was being sold – and not cheap either!!!!
Thank you for taking the time to express your concerns regarding the ottoman with your recent purchase. We apologize for your experience and will investigate the situation further. We will get back to you with a solution within 24 hours. Once again, thank you for contacting us with your concerns.
Emily, Marketing, Capital Iron
Very unhappy with our patio heater. 8-10 months of issues. Still not working and the barbeque department seems unable to solve the problem. HELP requested from store manager.
“Thank you for contacting us William. I’m sorry that you’ve had an unsatisfactory experience with your patio heater. We will investigate your situation, and contact you within 24 hours. Please email your contact info, so we can reach you, to email@example.com. Please indicate if you would prefer a phone call or email. -Emily, Marketing, Capital Iron”
Capital Iron is tops in customer service, reliability and quality. One of the best stores in town. They always go the extra mile and make me look good!
Urban Habitats Garden Services
Thank you for taking the time to leave such a wonderful review Lorraine. We’re proud of our staff, and proud to be part of the local community.
Capital iron is awesome. On our last visit my 4 yr old nephew spotted an employee with a drone. Bryce was nice enough to take us out to the parking lot and demoing it for us. Thanks!
Thank you Garret, we’re glad you had a wonderful time trying them out! We’re excited they’ve finally arrived, and that you got to see them in action.
We purchased a hot tub in May, 2014 and have had many issues with our hot tub costing us lots in chemicals, trying different things to stop the skin irritations. Water samples were regularly brought in where everything was balanced. We ended up taking samples in for testing through an independent company. Nobody seems to have an answer. Biofilm has shown up and been cleaned by what Dean recommended and then we also tried Ahhhhsome. After several tub cleans and going on a year, we just tried cleaning it again and on refilling, we see brown bubbles in the water again. We are disheartened, you spend money on a Fantasy Spa and end up afraid to use it due to skin irritations. We don’t know where to turn or what to do anymore! Very very fed up!
Reply from Capital Iron:
Noreen and Bruce,
Thank you for your review regarding your recent hot tub experience. I understand it’s frustrating when the water in your hot tub is not performing as expected. The tub does not sound like the culprit, but the water care program needs a closer look. It is not providing the results you desire. We’re committed to finding a solution to your water care. I’m away right now but back Tuesday January 19. Please contact me directly at 250-940-0441 or at firstname.lastname@example.org.
-Dean Christy, Hot Tub Dept. Manager, Capital Iron
Thank you for your response. I am again bringing another water sample in today. Hopefully we can figure something out!
Just want to thank the staff and in particular the hot tub department (Dean) and his associate who did the testing and made recommendations that seem to be helping. Your quick response and attentiveness is greatly appreciated. We will continue to recommend Capital iron to our friends. Thank you again!
Just wanted to pass along our compliments to you Dean and your staff.
We have only had our tub since the summer, but the service and process all the way along has been tremendous.
I especially appreciate the fact that you have been very patient and have carefully explained answers to my many questions.
Service above and beyond-I will continue to recommend Capital Iron as the only place in Victoria to shop for a hot tub.
We just purchased two suitcases/backpacks from the camping department. We dealt with Mary Ann. She was amazing. The type of bag we wanted wasn’t in stock and we had a timeline to get them before our trip. Mary Ann worked with the supplier and had the suitcases shipped in the next shipment. She contacted us as soon as they came in. She went the extra mile to ensure that we got what we wanted before our trip. Thank you to Mary Ann and Capital Iron – the best store in town.
I purchased a BBQ from Steve in the BBQ department and he was a great help. The guys who delivered my BBQ were great as well, they brought it up to my condo and took away the old one!
If your looking to purchase a BBQ, go see Steve. Capitol Iron goes above and beyond with their great service and I will definitely recommend them to all my friends!
You guys are great and have made owning a hot tub really enjoyable and stress free.
Excellent service in backpack selection. I purchased a Granite Gear VC60 from you last year. I used it to hike the West Coast Trail last year. This year I used it to hike the entire Pacific Crest trail over 4.5 months. It worked great and is still in good condition.
We’ve just used your hot tub service. Dean came out and installed the new cover and lift. He was friendly, efficient and helpful. So far we are very pleased with this new service and look forward to some savings in the future.
Bert + Jen
I was in Capital Iron several times on the weekend, gathering
info on a couple of different products. I was all over the store,
from the furniture dept to the bbq dept, and in every dept I had
exceptional service. I can only remember the names of two staff members who helped us, Paul in the furniture dept and Rob in the bbq dept, but all of the staff was extremely helpful without putting any pressure on us to make a purchase. They seemed to know exactly when to step back and let us look at the various products.
It was a successful outing, and this weekend we should have all sorts of new
goodies for our patio.
I have shopped at Capital Iron for years because in my busy life 🙂 I need to know that I can stop at on e store and find what I am looking for. With Capital Iron I have had great success finding what I need for camping, fishing, hardware, hot tub supplies, gardening, all at great prices, and (love it!) all the nuts and bolts I might need! Last year we bought a hot tub and that also has been a great experience! And, especially, I like to support a local business rathe than the big box stores.
Just bought a fondue set for New Years at your Sidney store, and your employee Bev was awesome! She helped us decide which model would best suit our needs and also gave us some ideas for recipes!
With MUCH gratitude for your efforts on behalf of the ‘OPEN GATE’ Anglican Network Church, and its August 14-18 Soccer Camp – a belated thank you for coming through with the key ingredient – the MITRE soccer balls.
I just wanted to thank you for your high quality of service to your customers. I have been shopping in your store for over 40 years now, and have always been satisfied. Your “magician” employees can always point me in the right direction! What a pleasure to shop at Capital Iron.
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